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| Talk directly with one of our Guest Services Representatives at 800-890-2087.
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Guest Services Hours |
| Mon. |
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Thur. |
8:00AM |
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3:00PM |
PST |
| Fri. |
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8:00AM |
- |
3:00PM |
PST |
| Sat. |
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CLOSED |
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| Sun. |
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CLOSED |
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| Major Holidays: |
CLOSED |
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| In order to serve you better, Thomas Station offers our customers an e-mail link in the event a
Guest
Services Representative is not available or during non-business hours.
You will receive a response to your email the next business day.
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| ADDRESS
CORRECTIONS
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| Please verify the accuracy of the address information on your order. If the
shipping carrier must make an
address correction, this may cause delays in the delivery of your order by several days, may make the package undeliverable or may incur additional shipping charges. UPS
charges ($5 - $15) for address corrections. This charge will be passed along to you if the address that you provided results in an additional charge to Thomas Station.
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| RETURNS AND EXCHANGES
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Click here for Returns and Exchanges
Policy. |
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| DAMAGED OR WRONG MERCHANDISE |
| If you receive an item or package that is damaged or an item that is incorrect, please call us at 800-890-2087
or immediately upon receiving you order for further assistance. |
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| CLOSE-OUTS/FINAL SALES |
| Close-out and/or Final Sales items are overstocked or discontinued merchandise from our warehouse inventory. This merchandise is in
good condition, however, the packaging may have some flaws when you receive it. Due to the tremendous savings passed on to you all close-out and final sale items are
excluded from our return policy and sales are final. All warranty
related issues will need to be handled by the manufacturer. |
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| REFUSED
SHIPMENTS
Any shipment refused for delivery without prior authorization from Guest Services could result in a 15% restocking fee. Also, you will be
responsible for any shipping charges both ways. |
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| INTERNATIONAL
SHIPMENTS
Receiving international customers are responsible
for all taxes, duties, or delivery surcharges upon delivery of their
order. These costs vary by delivery country, and in certain countries
can range from 100 to 300% or more of the purchase price.
If an order delivery is refused by the customer or
undeliverable, the customer will be charged 100% of the order plus the
cost of shipping and the shipment will be treated as abandoned at the
port of delivery by the customer. Free shipping promotions do not
apply to orders with International ship to addresses.
All International Orders that request and approve
First Class USPS Shipping will do so at the Bill To Addressee's own
risk. Thomas Station will not be responsible for lost or
undelivered parcels. The Bill To Addressee will be responsible for
100% of the order plus the cost of shipping.
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