Placing Orders at Thomas Station

Thomas Station takes pride in being one of the most reliable shippers on the Internet. When you place your on-line order on Monday - Friday before 3:00 PM Eastern Time your order will usually ship the same day. On-line orders placed after the 3:00 PM Eastern Time cutoff will usually ship the next business day. On-line orders placed between Friday 3:00 PM Eastern Time and Monday 3:00 PM Eastern Time will usually ship that Monday (exclude holidays on Monday then order will ship on Tuesday).

Thomas e-Cart

Take advantage of Thomas Station's Thomas e-Cart. It will make your shopping faster and easier. Orders placed on-line are processed faster and are given a higher priority in processing.

Order of Processing:

On-line Orders

Email Orders

US Mail

Fax Orders

Phone Orders

Orders for each processing day will be processed in this order. Therefore, all on-line orders will be processed before email orders and phone orders will be processed last. When an order has been submitted to Thomas Station (even phone orders) the order enters a pending status. We can not guarantee that every item in your order will be shipped until it has completed the ordering processing phase. Your credit card will not be charge until we begin the order invoicing phase.

PLACE AN ORDER

If you would rather place your order by telephone, fax, US mail or e-mail Thomas Station provides the following order form and ordering procedures.

ORDERING BY PHONE

Dial our toll free number 1-800-890-2087, and place your order with one of our Guest Services Representatives. Complete the Order Form and have your credit card handy.

ORDER FORM

Use this easy-to-use form as an added convenience when placing you order. Simply click on Order Form:

Print the Order Form page on your printer.

Save it to a file on disk. Use an editor that is compatible with a html files to complete the form. After completing the Order Form then:

	Fax the Order Form via your PC Fax-modem or print it, then Fax it to us
	Attach the Order Form to an E-mail addressed to sale@thomas-station.com
	Send it to us via US Postal Service.
	Call us at 1-800-890-2087.

ORDERING BY MAIL OR FAX

Mail orders my be placed with a personal check, bank draft, money order (all payable in U.S. Dollars), or Credit Card (VISA, MasterCard or American Express). Please do not send cash. Include your daytime telephone number.

FAX orders may be sent to 909-946-3915 seven days a week, 24 hours a day. Please be sure to include your credit card number, expiration date, as well as phone or FAX number on the Order Form.

PAYING BY CHECK

When you are paying with a personal check (no business checks accepted), please provide your Driver's License Number or State Identification Card Number; Expiration Date; and State in which the ID or Driver's License was issued. Failure to supply the above stated information will delay the shipping of your order for up to 21 days from the date the order was received at the Internet Distribution Center. Your name and address must be imprinted on the check. Please note that there will be a $25.00 service charge on all returned checks.

Cash/C.O.D. DELIVERIES

THOMAS STATION does not offer a cash or C.O.D. delivery option.

SHIPPING CHARGES

Click here to review all of our shipping charges and policies.

PRICING POLICY

Click here to review our price policy.

RETURNS AND EXCHANGES

Click here to review our Return and Exchange Policies

DAMAGED OR WRONG MERCHANDISE

If you receive an item or package that is damaged or an item that is incorrect, please call us at 800-890-2087 or email us, sales@thomas-station.com, for further assistance.