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Thomas Station On-line Return
& Exchange Policy |
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| Thomas Station would like you to be completely satisfied
with your on-line purchase(s). If, for any reason, you are not
satisfied with any item, please return it within 30 days of delivery
(Electric Trains, DVD, Software and other related products within 7 day of delivery). |
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What is Thomas Station's Exchange/Refund Restrictions?
What is Thomas Station’s policy for refunding shipping costs?
May I return an item purchased from a local retail store or
other online store?
Instructions for Thomas Station merchandise return.
How is my refund calculated?
More Information
about order shipping.
My question was not answered, how may I contact Thomas Station for additional assistance?
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Exchange/Refund Restrictions
 | Thomas Station will not exchange or issue a full refund for used
or damaged items caused by the negligence of the consumer or normal
wear and tear usage. |
| The returned item(s) must be in its original
unopened packing and in resalable condition. |
| Thomas Station will not exchange product or
give payment refund for items returned 30 days after
the calculated delivery date. |
| If an item purchased from Thomas Station is
defective, the product
can only be exchanged for the same product/title or format ordered.
Example: A DVD will be replaced with a DVD of the same title; a VHS
cannot be replaced with a DVD format. |
| Thomas Station will process exchanges/refunds after the product is
returned in original condition. Instructions should be
included to indicate if an exchange or refund is desired (i.e.
T-shirt size). |
| If the item is not available for exchange, Thomas Station will
provide a refund for the item(s) returned 30 days after
the calculated delivery date. |
| A refund of the price of the item and any applicable taxes will be
issued in the original form of payment used to purchase the item.
Please note that this also applies to items received as gifts. If
you return a gift, the purchaser will receive the refund in the
original form of payment they used to make the purchase. |
| Purchaser and/or Recipient are responsible for
shipping costs of exchanged item(s). |
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What is Thomas Station’s policy for refunding shipping
costs?
| Handling and shipping charges are not refundable. |
| If an order which qualified for free shipping is returned or
refused, the purchaser will be refunded the cost of the merchandise
returned less the cost of all shipping cost incurred. |
| If item(s) returned for an order that received
Free Shipping during a Free Shipping Promotion and the adjusted
order total (not including shipping and taxes) falls below the
promotion amount will result in the shipping amount to be deducted
from the refund amount. |
| A package that is refused for delivery is considered the same
as making a return and the customer is responsible for all shipping and
handling charges. These charges apply even if the original order
qualified for free shipping. If an invalid or undeliverable
address is provided when the order is placed and the shipping company
returns your package to us, it is the same as making a return and the
customer is responsible for all shipping, address correction, and handling charges already
incurred by Thomas Station. |
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May I return an item purchased from a local retail store or
other online store?
Please contact the original store, where your item was purchased, for
assistance with their return policy. If the store is unable to
help you, you may contact the manufacturer or HIT Entertainment for
additional assistance.
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Instructions for Thomas Station merchandise return.
| Any items returned must be new, unopened, never assembled
and still in its original packaging. |
| Please save your Invoice. This will serve as your
receipt. |
| Include an explanation for your return. Also, provide a
copy of your Invoice, name, address and a contact phone
number. |
| If exchanging an item, it must be for the same item otherwise
the item will need to be returned for a refund and a new order will need
to be placed. Provide item number and description of desired
exchange item (i.e. If exchanging a t-shirt, provide item number and
size needed). |
| If the item is not available, a refund will be issued. |
| Repack your item(s) in the original box or shipping envelope
and tape package securely. |
| For your protection, we recommend you ship your return insured
and prepaid via a traceable method like UPS or insured Parcel Post. |
| Credits to a credit card will be applied immediately upon
processing, but may not appear on your statement for one or two billing
cycles. |
| If an item was received defective or in error from Thomas Station
please email or call Guest Service at 800-890-2087. |
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How is my refund
calculated?
Merchandise returned within 30 days of delivery in original packaging
and new or unopened condition will receive a full refund for only the
items returned. Merchandise that does not meet our returns
guidelines may receive only partial refunds:
| Any merchandise that has obvious signs of use, damaged or
missing parts for reasons not due to our error will receive a partial
refund of up to 50% of the purchase price. |
| Thomas Station merchandise returned more than 30 days after
calculated delivery date will incur a 15% restocking fee per item
returned and receive Store Credit. |
| Shipping charges are not refundable. |
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More Information about order
shipping.
Click here for
information about Guest Services, Ordering, and Shipping. |
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My question was not answered, how may I contact
Thomas Station for additional
assistance?
You may write, call, email or fax our company at:
Thomas Station
Returns Dept.
PO BOX 2019
Claremont, CA 91711
USA Toll Free: 800-890-2087
Business Line: 909-931-1155
Fax: 909-931-4430
Email: guest_assistant@thomasstation.com
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